Foreverland Weekender - Terms and conditions

Booking Conditions


 Foreverland Ltd is a company registered in England and under Company Number 11840274.

We operate an experience called ‘Foreverland Amsterdam Trippy Weekender’ where you may purchase tickets, ticket bundles, Hotel/Hostel and ticket bundles, addons or extras, and hospitality tables [all which are referenced as Product and Services in these booking conditions]. 

Setout below are the Booking Conditions,  we ask that you read them carefully because they set out all rights and obligations.


The term “Ticket(s)” means primary ticket (i.e. tickets allocated to us directly by us and placed for/on sale by us). 

The term ‘ Product and Services’ relates to tickets, Hotel/Hostel, addons [ e.g. merchandise] and [hospitality tables]

References to “you” and “your” include the first named person on the booking and all persons on whose behalf the booking is made. 

References to “we’ “us” and “our” means Foreverland Ltd and any third party suppliers and employees.

These Booking Conditions set out the terms applicable to purchases of Tickets, Hotel/Hostel, Addons and Hospitality Tables from us. 


Your contract starts once we have confirmed your order and ends immediately after completion of the experience for which you have purchased Product and Services(s). 

A booking has been made with us when you make a payment [either in full or your first payment plan instalment]. By making a booking with us, the lead booker agrees that:

1.    he/she has read these Booking Conditions and has the authority to and agrees to be bound by them; 

2.    he/she accepts that a booking fee will apply to all Product and Services advertised and sold on our website.

3.    he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements); 

4.    he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

5.    he/she accepts financial responsibility for payment of the booking in its entirety

6.    he/she consents to your actual or simulated likeness being included for no fee within any film, photography, audio and/or audio visual recording, to be exploited in any and all media for any purpose at any time throughout the World. This includes filming by the police or security staff, which may be carried out for the security of customers or the prevention of crime. You may object to such use, this objection must be made in writing to

The lead booker is the person who makes the booking and is the first named passenger on the booking. Only one person can be the lead booker, they will sign up for the experience on behalf of the whole group. The lead booker is responsible for the booking, therefore all changes to the booking will have to be confirmed by the lead booker.

In order to make a purchase from us, you must be 18 years old. You must also have a valid credit or debit card issued in your name.

We reserve the right to make changes to the booking conditions, where this occurs we shall post the updated version on our website. We recommend you check them regularly to stay informed of the current terms . 

All purchases are subject to the applicable version of these Booking Conditions that was published at the time of purchase. If you do not agree with any revised version of these Booking Conditions, or if you cannot comply with it, then you must not make a purchase.


We may sell different types of tickets which will be clearly defined at the time you make your purchase. In addition we may sell at a separate and for an additional price, addons or extras, Hotel/Hostel bundles and hospitality tables.


We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Product and Services that you wish to book before you make your booking.

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.

Some Tickets are "market-priced," and so prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and Hotel/Hostel rooms are sold and is commonly referred to as "Dynamic Pricing". You will not be entitled to a refund or credit if:

(i) the price you paid for a Ticket was at any time before you purchased your Ticket less than the Price you paid; or

(ii) the Price of any other Tickets to the relevant experience (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.

All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.

Should you not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us whether or not your order has been placed. 

Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.

All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.

It is prohibited to obtain or attempt to obtain any Product and Services through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of these Booking Conditions, without any notice to you, and any and all Product and Services obtained as part of such orders will be void. 

To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Product and Services obtained as part of such orders will be void.

Special note: changes and errors sometimes occur. You must check the price of your chosen Product and Services at the time of booking.


Unless such rights have arisen under section 75 of the Consumer Credit Act 1974, you agree not to issue any chargebacks or otherwise dispute transactions with your payment card issuer against us (“Chargeback”). 

Your rights to refunds and other claims shall be governed solely by the terms of these Booking Conditions. If you have defaulted on a payment plan or cancelled your booking with us [ as detailed in clause 11], you will not be entitled to chargeback your credit or debit card and we will use this clause as evidence to defend any chargeback attempts and where applicable support any legal case we may bring against consumers who breach this clause.


Tickets and documentation will be dispatched as soon as reasonably possible and not before full balance has been paid by you. We are not able to specify the exact dates.

The Ticket holder's name must match the ID of the person claiming the ticket.

Ticket only is valid for sole use and you must not allow others to use your ticket, where a ticket has been used before, entry to the experience will be declined.

You may be refused entry to the experience if you fail to produce the relevant document for entry [ please see our FAQ’s for further information].

If you have not received your Vouchers or Tickets 5 days before the experience (or 5 days before you depart for the experience, if earlier) please make contact with us at

You are responsible for providing a valid email address for e-delivery of the Tickets and ensuring that you are able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders).

We will not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Tickets (via email, as applicable). 

We reserve the right to make Tickets available for collection by you at the venue box office or at another designated ticket collection point. We will notify you of the arrangements for collection if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect Tickets, as well as the credit or debit card used to make the order.

It is your responsibility to check your Tickets immediately once they have been delivered as mistakes cannot always be rectified. You should contact us at immediately if there is a mistake or error with your Tickets or if you do not receive your Tickets as ordered and/or as described in your order confirmation.


We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your Tickets within 5 days of receipt (and/or in good time prior to the experience date).

Any Ticket you purchase from us remains the property of us and is a personal revocable licence which may be withdrawn, and admission refused, at any time.

You acknowledge that lost, stolen, damaged or destroyed Tickets may not be able to be replaced and if we are able to issue replacement Tickets, we may charge you a reasonable administration fee.

Tickets purchases may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and,  a restriction may apply per household as well. We reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice.

You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit unless formal written permission is given by us in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this clause, we reserve the right to cancel your Tickets without notice.

Tickets purchased from us may not: (a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or (b) be combined with any hospitality, Hotel/Hostel and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us in advance and provided that even if such permission is granted, use of our trademarks and other intellectual property is subject to the express prior written consent.


Advertised start times of the experience is subject to change. Door opening and closing times stated in relation to the experience are not indicative of the experience’s start or end time (or when an artist is scheduled to play or the length of the artist’s performance), all of which remain at our and/or the artist’s discretion and may be subject to change. 

We reserve the right to alter, change or vary the artist line-up and/or the programme of the experience and we will not be obliged to refund or exchange tickets. Any such change will be classed as a minor/immaterial change.

The experience or venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching these Booking Conditions.

No trading or promotional activity is allowed within the site without our prior written consent. Goods using unauthorised logos must be surrendered to experience staff.

Admission to the experience is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons’ own food and drink) may be prohibited. The unauthorised use of photographic and/or recording equipment at experiences is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the experience venue is strictly prohibited.

You must not enter the site if you believe that you may have been infected with Covid-19 and/or you are displaying symptoms of Covid-19. 

We or the Venue reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety (including crowd surfing or moshing), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of Booking Conditions.

Unless expressly authorised there will be no pass-outs or re-admissions of any kind.

By attending our experience, you understand and agree to being photographed, filmed and/or recorded in relation to the experience and/or for safety and security, including filming by the police. You understand and agree that resulting photographs, videos, audio recordings and/or audio-visual recordings may be used in any and all media for any purpose at any time throughout the world.

Prolonged exposure to loud music or noise may damage your hearing and we advise you and all patrons to wear adequate ear protection.

Special effects, which may include sound, audio-visual, pyrotechnic effects or lighting effects may be featured, which may not be suitable for those with photosensitive epilepsy, or similar conditions.

Ticket holders should expect queues at the entry Gate and arrive with plenty of time before the first act that they wish to see – no refunds will be given for acts missed.


Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Events Beyond Our Control. For the purpose of these Booking Conditions, this means any event beyond our, or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, epidemics, pandemics (including the ongoing effects of Covid-19), or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination or remain at the destination, the act of any government or other national or local authority including any port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events our or the supplier(s) concerned’s control.

For the avoidance of doubt, it is your responsibility to ensure that you are able to enter the country where the experience is held. If you purchase a ticket and you are denied entry into Amsterdam due to restrictions imposed by the officials of the country you are travelling from or to, this is considered an event beyond our control and you are not entitled a refund.

Special Note: No refund or exchange of ticket will be issued should any element outside of our control affect your ability to attend the experience [ including but not limited to travel restrictions of the country you are travelling from or where the experience is being held in Amsterdam, and/or quarantine and vaccination requirements being placed upon you]


Your ticket will be subject to the laws and regulations that apply in the Jurisdiction that the experience is held in and not where the ticket is purchased. Any changes in law or regulations enacted by that jurisdiction take precedence. In the unlikely event that the experience cannot take place as arranged, it will automatically be postponed and you will be entitled to a ticket of the equivalent value for the rearranged experience.

We will provide alternative dates for the re-arranged experience as early as reasonably possible.

Should you be unable to attend the re-arranged experience, you must inform us in writing within 30 days of the announced date. If we receive your written notice, we will advise you of the options available to you [ e.g. transfer of your ticket and refund options]

Should you fail to provide us with written confirmation within 30 days-notice of the announcement of the re-arranged experience, you will have agreed to receive an alternative ticket.

Special Note: We cannot meet any expenses or losses that you may incur as a result of the postponement. 


If We Cancel

We will do all in our power to ensure the experience goes ahead as planned. In the unfortunate event that we have to make any alterations to the experience, we will confirm the cancellation or change  in writing and advise you of the next steps.

We regret we cannot meet any expenses or losses that you may incur as a result of this cancellation, including but not limited to flights, transportation, insurance, loss of enjoyment and travel costs.

Special Note: any amendment or booking fees you have paid or agreed to pay are not refundable in any circumstances.

If you Cancel

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing by using the contact details available here: This should be done by the Lead Booker, notice of cancellation will only take effect when we have received and acknowledged in writing receipt of your request for a cancelation.

If you fail to pay your payment plan on time and within 3 attempts by us to take it, we will treat this as a request by you to cancel your booking and no refund can be requested.

All ticket bookings are non-refundable and therefore no refund can be requested.

For Hotel/Hostel bundle bookings, you will be charged 100% of the ticket price plus the following charges for the accommodation:

Period before accommodation check-in in which you notify us

Cancellation Charge

141 days (and over)


Between 140 days and 111 days


Between 110 days and 80 days


Between 79 days and 43 days


Between 42 days and 0 days


Please note that any amendment charges and booking fees you have paid or are due to pay are not refundable in any circumstances. And all addons and extras confirmed via our booking platform are 100% non-refundable and non-transferable.

SPECIAL NOTE: Any refunds that are approved will be credited in the same way the payment was made [ e.g. if you paid in part or full with a credit note, voucher code  , or promo code, this will also be the refund method of the refund],

SPECIAL NOTE: No  refunds will be permitted should you experience issues relating to the performance of the experience or booking of flights and other travel arrangements associated with you attending our experience.

If You Change Your Booking 

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing by using the contact details available here: This should be done by the Lead booker. 

We cannot guarantee that we will be able to meet your requested change.

Where we can meet a request, all changes will be subject to payment of an administration fee of £50 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. 

You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with the above cancellation charges. 

Transferring Your Booking 

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

1. that you are not taking profit or commercial gain for the transfer of the booking [ e.g. using the ticket or bundle as a promotional offer or competition, or reselling at an inflated price for commercial gain]

2. that person is introduced by you and satisfies all the conditions applicable to the experience;

3. we are notified not less than 7 days before the event start date ;

4. you pay any outstanding balance payment, an amendment fee of £25 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

5. the transferee agrees to these booking conditions and all other terms of the contract between us.

6. Name changes on  accommodation bookings cannot be facilitated after 28th April 2023. 

There is an admin charge of £25 per agreed change. Please contact with you request. 


Where you select one of our Hostel/ Hotel  bundles, you are choosing to book from one of our un-allocated/un-named accommodations, you have made this decision knowing that you may be allocated any hostel/hotel that falls within the advertised star rating and resort area. Normal cancellation policy and charges to change the booking will apply.

You will be notified of your allocated hostel/hotel no later than 2 weeks before your experience commences. Where you make your booking within 2 weeks before the travel date, we will issue the name of your allocated hotel as soon as reasonably possible.

 We have made reasonable efforts to establish the official rating of the accommodation and we have included this at the time of booking to offer you an understanding of the standard you can expect. Standards and rating may vary between countries as well as between suppliers.

Customers may be required to pay a city tax of 7% of the cost of the reservation + EUR 3.00 per day per person, payment will be required upon check in.    

This rate is subject to change but was accurate at the time we wrote the terms and conditions.

All properties are sold for up to a maximum number of people that is listed in the details of each accommodation. Exceeding the maximum number is not permitted and any additional guests will be required to leave with immediate effect and we have the right to terminate your booking immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately.  No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination.

Your Behaviour 

 All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion, or in the opinion of any hotel manager, accommodation owner, or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to accommodation, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking immediately. Excessive noise in the accommodation after 11pm and before 7am will be considered as anti-social behaviour and we reserve the right to terminate your booking immediately.

In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.


All addons and extras confirmed via our booking platform are 100% non-refundable and non-transferable.


Any special requests or preferences must be advised to us at the time of booking e.g. room location and room preferences, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request or preference has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request or preference will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

Please note that special facilities, special assistance and medical requirements (including allergies) are covered in the following clause below.


We are not a specialist disabled experience company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical concern, disability or special assistance requirement which may affect the enjoyment of your experience, please provide us with full details before your booking is confirmed so that we can try to advise you as to the suitability of your chosen travel arrangements.  We or the Supplier may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen experience.

Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges [ in line with the cancellation table in clause 11] when we become aware of these details.


Where you have purchased using a credit note or voucher and you have not used the full balance a new credit note or voucher can be requested by emailing Please provide your booking reference, your name and email address to request us to re-issue the remainder of your credit note or voucher.

Where you have purchased using a credit note or voucher and the value of the booking exceeds the voucher amount, you will have to pay the additional amount by the balance due date shown on your booking confirmation. 


It is strongly recommended that you purchase a fully comprehensive travel insurance policy, which is appropriate and sufficient for your needs, and any activities you intend to take during your trip. We cannot accept any liability or responsibility if you incur any loss, damage or expense as a result of your failure to take out insurance as referred to above.


You represent and warrant that the information that you submit to us in relation your account and in your use of our Product and Services is true, accurate and complete and you will not use any false information, including contact information. 

You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with these Booking Conditions and any other applicable Booking Conditions.

You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the “Indemnified Parties”) against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of these Booking Conditions or any other applicable Booking Conditions, breach of any applicable laws or regulations, or breach of any third party rights.


To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Suppliers shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by our suppliers): 

(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or our suppliers; 

(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our negligence); or

(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of these Booking Conditions and/or any other applicable Booking Conditions and/or any applicable laws or regulations.

We are not responsible for any internet connection errors experienced while using our Product and Services.

Nothing in these Booking Conditions seeks to exclude or limit our or any liability for death or personal injury caused by our or any of our suppliers  negligence, fraud or other type of liability which cannot by law be excluded or limited.


We make every effort to ensure that your experience runs smoothly so it important to us that we are given the opportunity to resolve any issues that you may encounter during your experience , this means addressing any issues immediately and carefully so they do not affect the rest of your trip. If you do have a problem during your experience , please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us using the emergency contact numbers provided within your travel documents so that the problem can be resolved as quickly.

 We will only accept a complaint if you have raised those issues in resort and with the suppliers/ hotel in resort.

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at: ideally within 28 days of the end of the experience, giving your booking reference and all other relevant information and supporting evidence. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

If we need to contact you, we will use the contact details you provided at the time of making your ticket purchase. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Product and Services. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.

If any dispute arises, we shall use our best endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you and us. 


These Booking Conditions shall be governed by and construed in all respects in accordance with English law and both you and we agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise.

If any provision of these Booking Conditions is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of these Booking Conditions.

If any provision of these Booking Conditions is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from these Booking Conditions and this shall not prevent the other provisions from continuing to remain in full force and operate separately.

If we delay or fail to enforce any of the provisions of these Booking Conditions, it shall not mean that we have waived our right to do so.